We’re here to help. If you have questions about Opuréa, an existing order, shipping, returns, or exchanges, please contact our customer support team.
Customer Support
Company: Hong Kong Arborwoods Nexus Co., Limited
Registered Business Address: Rm 701, Unit 108, 7/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: maj.gen.bear@arborwoodsnexus.com
WhatsApp: +852 6959 3969
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond within 1–2 business days. For questions about an existing order, please include your order number and a brief description of your enquiry.
Returns and Exchanges
To request a return or report an issue, please email our customer support team at maj.gen.bear@arborwoodsnexus.com before sending any product back.
Do not send a return shipment until our support team has reviewed your request and confirmed the applicable return address and instructions for your order. The correct return address may vary by order and destination. Returns sent to an unconfirmed address or without prior authorization may not be accepted or processed.
Return eligibility, deadlines, shipping costs, and refund processing are governed by our Refund Policy.
Shipping and Delivery Enquiries
For questions about delivery availability, estimated transit times, USPS shipping charges, tracking, customs duties, or import requirements, please contact us before placing your order.
Shipping options and applicable charges are displayed at checkout based on the delivery address and available shipping service.
Wholesale Enquiries
For wholesale or larger-volume enquiries, please provide the product name, requested quantity, delivery destination, and expected timeline.
Important Information
The site is operated by Hong Kong Arborwoods Nexus Co., Limited. Product information provided on this website is for general informational purposes only and is not medical advice.