隐私政策

Privacy Policy

Last updated: September 17, 2026

Arborwoods Global is operated by Hong Kong Arborwoods Nexus Co., Limited. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

Personal Information We Collect

We may collect the following information:

- Contact information, including your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information, including products purchased, order details, delivery information, returns, and customer support records.
- Payment information and payment confirmations. Payments are processed through Shopify and applicable payment providers. We do not store complete payment card numbers on our own systems.
- Device and usage information, including IP address, browser type, device information, cookies, and interactions with our website.
- Information you provide when contacting customer support, including order questions, damaged-item or missing-item claims, photographs, and other supporting information.

How We Use Personal Information

We use personal information to:

- Process and fulfill orders, payments, shipping, and delivery.
- Provide customer support and respond to enquiries.
- Review damaged or missing-item claims.
- Maintain and improve our website, products, and services.
- Detect fraud, security incidents, and unauthorized activity.
- Comply with legal obligations and respond to lawful requests.
- Send marketing communications where permitted and where you have provided consent. You can unsubscribe from marketing emails at any time.

How We Share Personal Information

We may share personal information with Shopify, payment providers, shipping carriers, technology providers, customer support providers, analytics providers, and other service providers that help us operate the business.

We do not sell your contact information as a standalone product. Where permitted by law, we may share limited information with advertising or analytics partners to measure advertising and provide more relevant marketing. You may opt out of certain data sharing activities here:

https://arborwoodsglobalorg.com/pages/data-sharing-opt-out

We do not use customer photographs or other submitted content for advertising without appropriate permission, unless disclosure is required by law or is necessary to provide the requested service.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and support marketing or analytics where permitted. You can manage cookies through your browser settings and any privacy controls available on our website.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures to protect personal information. No online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide services, complete transactions, resolve disputes, maintain business records, prevent fraud, and comply with legal obligations.

International Data Transfers

Because we operate internationally and use service providers located in different countries, your personal information may be transferred to, stored in, or processed outside your country of residence. We take reasonable steps to protect personal information during these transfers.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to object to or restrict certain processing, withdraw consent, or opt out of certain targeted advertising or data-sharing activities.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before processing a request. You will not receive discriminatory treatment for exercising a privacy right.

Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. The updated version will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact us at:

Hong Kong Arborwoods Nexus Co., Limited
Rm 701, Unit 108, 7/F, Tower B New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: maj.gen.bear@arborwoodsnexus.com
WhatsApp: +852 6959 3969